overall great product, poor shipping
The hexagonal grate fit wonderfully in my new see through fireplace between the living room and sun room. It holds plenty of wood and I couldn't be happier. However, my only rub was with Northline's shipping. The grate came in a box and the grate had punched through 3 sides of the box. When opened, there was no protection on the inside in terms of extra packing to prevent shipping trauma. The grate is now lopsided in the fireplace, but it's hard to notice. I just felt like it was a fine product, just thrown into a box and damaged during shipping. I'm quite busy and don't have time to find an appropriate sized box (because the one sent was totaled) to ship it back and wait for a return. 3 stars for quality, because it was damaged during shipping. 4 stars for overall because of the shipping experience and 5 stars for the value because it was competitively priced. Before ever ordering from Northline again, I will call in my order and request extra protection during shipping. It was just sloppily handled this time.
Reviewer: christine king
It was just what we needed for our new fire pit.