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Good price; Poor customer service
I ordered an entire stove pipe assembly. NLExpress has good prices on their product but the return policy and order system is terrible. I received no email tracking information on my order. No notification when a product was back-ordered. No order paperwork of any kind in the box. I also received no email notification when I placed an order by phone. Communication was just terrible but they did send me almost daily spam advertising emails. One part took over 3 weeks to receive. I had to call several times to find out why I wasn't receiving the part. Come on guys you got to do better. I will say that the ladies on the phones were very nice when I call.
I will probably think twice before ordering from NLEx again
nice construction and a snap to install and a great price
Reviewer: L. Felber
We ordered quite a few parts from you to hook up our coal stove. We could not have asked for better customer service or delivery. We will recommend you to everyone and look forward to dealing will you soon.
Questions on 6'' x 12'' DVL Double-Wall Black Stove Pipe - 6DVL-12
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