Cheaply made. Not the quality advertised
I just bought this as a Christmas gift. It was ordered around the 15th of December and didn't arrive until January 8th! I had called customer service 3 times times about the order and each time I was told that they would investigate the delay and get back to me. They never responded back even though I gave them several different options to contact me (phones, txt, email). Note: the other items in the same order arrived in a timely manner, just a few days after ordering.
Finally the product arrived. The product is disappointing. It's advertised as having a wonderful drip pan to catch juices. The picture looks like a thick, sturdy stainless pan. In reality, the pan is thin stainless sheet metal with the corners bent up to make a pan. The corners are NOT sealed so the juices will still drip out of the pan. On the outside of the box, it gives instructions on how to line it with foil (cutting holes around the holder cup!) to seal the juices in the pan. Seriously!? The whole point of buying this product was the attached sealed pan to catch the juices! Thankfully, the gift was for my husband and we just laughed at the stupidity. We already use our $3 ceramic can holders and a small jelly roll pan. So, what's the point of this product at this price? Not much. Very disgusted. I'm not bothering to return it because customer service has already been less than helpful and the aggravation isn't worth it. Bottom line: Don't waste your money. There are much cheaper options out there and what you see is definitely not what you get.
Robert's Comments: We apologize for the un-stellar customer service. December is chaos in retail due to the number of orders. Apparently we must have been out of the item and had to wait for stock. As for the unit itself; we'll consider your comments and will review the item again.