Experience
We have 31 years of experience in the fireplace business and
in satisfying our customers. We know our
products and we take care of our customers.
We believe in helping people make life more
enjoyable by offering quality home leisure
products.
Shipping
We offer Free Shipping on orders over $99. within the
contiguous USA. For orders under $99.
or for expedited orders shipping charges are calculated prior to completing your order
based on your location, weight of the item(s), and
shipping method. You can also calculate
your shipping charges by using our Shipping Calculator
(on each items detail page). Most products
ship from our warehouse facilities located in Roscommon,
Michigan while others ship direct from the manufacturer.
Most orders ship within 1 to 2 business days (custom
orders, and certain other specified products excluded).
We have sophisticated software designed
specifically for handling your on-line order to
assure you fast accurate delivery.
UPS shipments do not count the day of shipment
as a day in transit. For instance, an
order that is to be shipped 2 Day Air will
actually take 2 days in transit PLUS the day of
shipment. Also UPS does not deliver on
Saturday unless Next Day Air or 2 Day Air is
specified WITH the Saturday delivery option.
Please note that refused deliveries may be
charged a re-delivery charge. Any "Free
Freight" item returned will have the outbound
freight charge deducted from the total return.
Many items have promotional (reduced) shipping
charges - the shipping cost on your order may
not reflect the actual shipping cost.
Shipping Damage or Claims
If you receive damaged product or your product shows delivered but
you have not received it, we have 14 days to
file a claim with the carrier. If we are called
outside of this time frame we cannot make any
guarantees on replacements or credits.
Also see
Common Carrier Shipments for large package
deliveries by semi-truck.
International
Orders
Duty, taxes, and brokerage fees may be assessed
on your shipment by customs and UPS which is generally
collected by UPS or FedEx at the time of delivery
in the form of a COD. Please contact your local
Customs office for an estimate of these fees.
Return Policy
All items except for custom and special ordered product can be
returned within 30 days of receipt. All returned
goods must be in new re-sellable condition and in
the original packaging. Customers are responsible
for returning the item in the original packaging
and in saleable condition. Please properly
package and insure the item so a claim can be filed
with the carrier if damage occurs during return
shipping. Claims can not be made on items
not properly and securely packaged. Goods
are to be returned, freight prepaid, along with
a copy of your invoice and reason for return.
Defective items may be exchanged during the first
30 days on most products, after 30 days the manufacturers
warranty applies. Any "Free Freight" item
returned will have the outbound freight charge deducted
from the total return. Many items have promotional
(reduced) shipping charges - the shipping cost on
your order may not reflect the actual shipping cost.
The 30 day timeframe begins when you receive your
order. Returns must be postmarked or shipped
back to us no later than the 30th day from the date
of receipt. Returns shipped beyond the 30
day timeframe will not be refunded and will be returned
to the sender at their expense.
Fireplace Enclosures: Stock fireplace
enclosures can be returned however there is a 20%
restocking charge. Please be sure to re-package
the enclosure to prevent damage to the enclosure.
Any enclosure returned and not properly packaged
that receives damage due to improper packaging may
be subject to additional charges to bring the enclosure
back to new condition.
Fireplace Screens: All fireplace screens
will be subject to a 10% restocking charge to cover
re-packaging.
Mosquito Traps: See our
Limited Trial Offer (only specific products
apply).
Patio Furniture: All Patio Furniture will be
subject to a 20% restocking charge to cover re-packaging.
Custom finishes or custom furniture is non-returnable
and non-cancelable after 24 hours of placing an
order.
Before returning any product please call 1-866-NORTHLINE
or email us
for a return authorization number. Items returned
without a return authorization number will be refused
or subject to a restocking charge.
Guarantees
All items are guaranteed by the manufacturer. Depending on the
item, the warranty period varies. All items
are guaranteed to be free from manufacturing defects
when received. Specific warranty periods vary
by manufacturer. For specific warranty information
on a given item please call toll free 866-NORTHLINE
or email us.
Tracking Your Order
When you place an order through our Web site you will receive
an e-mail confirmation that your order is in process.
When the item ships you will receive an additional
e-mail with a tracking number when shipped
via UPS or FedEx, or date shipped when shipped by
other carriers. Drop-ship orders will only be confirmed,
please check order status for more info.
You can always check your
order status by
logging in.
Secure Ordering
When you order through our Web Site you can be sure your credit
card is secure. On all secure pages you will see
https:// where the "s" indicates a secure page
and you will also see
at the bottom of your browser insuring you that
the site is secure. This site has security measures
in place to protect the loss, misuse and alteration
of the information under our control. NorthlineExpress's
website conducts all order transactions via a secure
server. Using your credit card on our secure
server is guaranteed. In the highly unlikely
event that your credit card is used fraudulently
online with NorthlineExpress, and you must
pay any amount because of the fraudulent use, you
will be reimbursed fully.
Your Privacy
Assured
NorthlineExpress will never share any
personal information you give us online. We do not
make your information available to any outside companies
and we don't send mailings or frequent e-mail advertisements.
We do send out a monthly newsletter via e-mail with
specials and other helpful information if you have
selected to receive this information during the
check-out process. Our online Checkout form
makes it very easy for you to opt-out of this with
a click of your mouse. It's entirely your
choice.
Choice/Opt-Out
Our site provides users the opportunity to opt-out of receiving
communications from us and our partners at the point
where we request information about the visitor.
This site gives users the following options for
removing their information from our database to
not receive future communications or to no longer
receive our service.
- Click the following link to
unsubscribe from
our Discount Club.
- You can call the following telephone number:
1-866-NORTHLINE and we'll
manually take you off the list.
- You can use the "unsubscribe" e-mail addresses
provided at the bottom of all NorthlineExpress
e-mail messages.
- E-mail us and we'll remove you from our
list.
Disclaimer
We make every effort to correctly portray the items and information
contained in this web site. In the event of pricing
errors, errors in descriptions, and informational
content errors, we will attempt to correct the situation
in a timely fashion once notified. We will not be
held liable for pricing errors and reserve the right
to cancel any order or refuse shipment at any time
with written notice to the buyer.
NorthlineExpress
9195 N. Cut Rd.
Roscommon, MI 48653
Phone Toll Free: 866-NORTHLINE
(866-667-8454)
Fax: 989-821-7203
email: orderdesk@northlineexpress.com
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All Orders Processed on Secure Servers
