• From Joan at 10/8/12 11:46 PM
  • what are the shipping charges on this product
  • We have free ground shipping on orders $99 and over. You can also calculate shipping charges for expedited shipping after you add the item to the cart.
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• From Suzanne at 10/27/12 12:23 PM
  • I have a flue that is 8", double wall. Is it posasible to install a reclaimer with double wall piping? I understand that this type of piping is for outside air to be fed to the unit even though the face is mesh chain.
  • The heat reclaimers are only for use with single wall stove pipe.
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• From Daniel Goulette at 11/16/12 10:12 PM
  • I had the unit running , and a power outage occured . Fire was still going , naturally , Did the power outage cause a malfunction/damage to the thermostat as now , the unit only responds at the start up cold temp or when the unit gets extremely hot ! Normally , the unit's fan clicks on and off as the temperature rises .
    
    My question is , can you run the unit without electricity , and by doing so , will it damage the unit ?
    
    Also , if the unit's thermostat is in fact the target of damage , is there a replacement thermostat that can be purchased to be replaced , and how much does it cost ?
  • Thank you for your question. The reclaimer will only work with electricity. . We can special order parts for this unit, please call us toll free at 866-667-8454. We can assist you on getting the unit up and running.
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• From Mike G at 11/25/12 12:24 PM
  • Can these be installed horizontally on a oil fired boiler?
    
  • The manufacturer doesn't recommend installing the Magic Heat horizontally since soot or creosote (wood stove application) will build up on the heat exchanger tubes and once cleaned using the built in soot scraper the soot will fall and stay on the horizontal pipe which could clog. This is more likely on a wood stove than on use with a oil fired boiler. Regular cleaning would keep soot from becoming a problem and should be fine as long as you do clean this section of pipe....Robert
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