Primary fixture is warranted to be free of manufacturer's defects for a period of 1 year from the date of purchase.
Heat Emitter (Philips HeLeN Bulb) when used for Consumer/Household Applications are warranted for a period of 120 days from the date of purchase.
The Philips heat emitter is engineered to last for 4000 hours with proper care and maintenance. Any Heating element being submitted for warranty must be returned for analysis prior to claim being processed.
To ensure optimum heat effectiveness, it is recommended that after the heater has been used approximately 80-100 hours, the front glass is opened and both the front glass and the reflector are wiped with a lint-free cloth**. The front glass and reflector should also be cleaned with a lint-free cloth if white deposits are seen on the glass or reflector at any time. Failure to maintain the heater by clearing white deposits will reduce the life of the heating element and decrease unit performance. Heating element failure due to lack of fixture maintenance are not warrantable and are distinguishable from lack of maintenance by test procedure. Any Heating element being submitted for warranty must be returned for analysis prior to claim being processed.
*This warranty is not applicable to fixtures have been installed incorrectly, altered from original design or have been used for applications other then the intended purpose.
**Please follow safety precautions in the instruction manual before opening and cleaning the Solaira Heater. Please ensure that you do not touch the heating element in any location other then near the ceramic ends.
Our Warranty, Return & Exchange Policy
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