Customer Testimonials

1) We are proud members of Bizrate Rating and customer reviews - click to read what our customers say. It means that the store is participating in our Customer Rating Program, and that customers who have ordered from that store have given it the highest ratings.

2) Does the company you are looking at display their address and phone number? Some sites do not give you any indication where they are located which should cause concern. Some companies do not answer their phone since there is nobody there except in the evening. We have a full staff willing to help you by phone or e-mail and publish our address. For more information on our company click here.

3) Some companies do not stock any products and ship everything from a supplier. We stock a large supply of products in our 3 warehouses to help expedite your order. We are also more familiar with the products we sell since we handle the items and have used many of them.

4) Our Web site is secure as well as our internal procedures to keep your personal information and credit card information private. Some Web sites may be secure but their procedure for processing your order may not be. We have taken extra measures to be sure your credit card and other personal information is secure.

Does that mean we never make a mistake?  No, but we do take care of our customers above and beyond!

Here are comments many of our customers have made about us:

February 1, 2008
Kathy,
Thank you for your great service and prompt reply. It's so refreshing and comforting to have a real person to communicate with and be so responsive with help. I will definitely refer my friends to your website.
Thanks again,
K. B

January 13, 2008
Hello,
I'm writing to thank you for screwing me over for every future Christmas. Don't worry, it gets better!
My mother lives in the middle of the woods here in the Eastern Panhandle of West Virginia. She heats exclusively with wood heat and would haul wood from the wood pile to the front door with one of your garden carts, which is parked outside the front door. Then she would make the trip from the front door to the stove with basically a small modified hand cart. Last Christmas when I was shopping for her I found a nice little wood cart on another site and bookmarked it for this Christmas since I already had plenty then. My mother is hard to shop for and her birthday is 12/26, so year round when I find something she might like I'm quick to pay attention. This year with it being so warm she didn't start dealing with fires until November, but almost immediately I started hearing how much her back was hurting from picking up the wood and putting it all the way to the ground to put it in her indoors
cart. Then when she got to the stove she would of course have to pick it back up from ground level and lift it into the stove, which is about hip height. I was smug until I took another look at the cart I'd picked out. It also had the wood at ground level! Of course I'd waited rather late, since I thought I knew exactly what I was ordering, and having a retail store myself, Christmas is very busy. On 12/17 after many a google search and looking at more wood carts than I would think was possible, I found the Super Chuck. I went over and over this decision, since other than a few other small things, this was her main gift and I wanted it to be perfect. I placed my order that night and crossed my fingers that there was some way it would arrive in time. It shipped on the 20th, and arrived on the 21st. My best friend came to help me put it together and immediately he was lusting after it. Christmas morning I draped the cart in a sheet with a big ribbon around it, and rolled it into my bedroom. When the gift giving was done, mom got up to get something in another room and I quickly rolled the cart back out under the tree. She was blown away. She loves it so much and was really excited to see the company name, since she knows what good products they make. All day Christmas I'd find her looking at the cart and just shaking her head in amazement. She took it home that night, and the next day I got a call from her. "I LOVE my new wood cart! I just used it for the first time and it's wonderful!" Over the next several days I got more calls like that, as she used it more and appreciated it more and more. At a dinner party at her house the following week she made everyone come look at and admire it. One of her friends excitedly said, "oh, and you don't even have to bend down to put wood in and out of it!" Mom proudly replied, "that's why she got that one for me!" I received major 'good daughter points' from all of her friends who were impressed with how well I listened and paid attention to what she needed. Several of them asked where I got it and may be ordering their own carts.
Last week Mom told me that it was the best gift she's ever received. Again I say what I started out with. Thank you so much for screwing me over for every future Christmas. There's no way I can ever find her anything else to come up to that, if the wood cart is the best present she's received in 57 years. Next year I think I'll give her a card that says, 'Remember last year when I gave you that great wood hauler? You're welcome.' Thank you from my Mom and from me for this great cart. You got me major points, and have helped her live warmer and healthier for many many West Virginia winters to come.
One very satisfied customer,
J. R.
Berkeley Springs, WV

December 31, 2007
Thanks Kathy. Next time I order I will call it in and be sure to request
UPS. I'm also going to let me friends and family know what a great
experience I had working with north line express!
K. B.
Virginia

December 14, 2007
Hi Rob,
I want to thank one of your employees, Marvin for all his help. Marvin was helpful, knowledgeable, and very patient. He’s also a very good salesman. My intention was to inquire about the popcorn popper, and I ended up dishing out almost $1,100 instead. Seriously, I have spoken to or visited several local stores, and not one of them knew the product lines the way he did. I provided the fireplace opening measurements, and he did the rest. Had I tried to order this stuff without his help, I would have definitely ended up with the wrong sizes. Also, I appreciate he was honest enough to tell me the gas log starter kit I had just purchased, would probably not work with the Cozy Grate Fireplace Heater. Thanks to Marvin, you’ve gained a loyal customer. I will be purchasing from you folks again in the future.
J. A.

November 27, 2007
I just got off the phone with one of your sales associates and I have to say that it was really nice to speak with such a helpful and courteous person. I wanted to ask a few questions and order by phone instead of the internet. Today when there are too little human contact, it is a pleasure to deal with a company that provides "live " help. Thank you for such great customer service!
A. J.

November 26, 2007
Nikki,
I got my credit card statement today. Thanks for refunding my order. I am
impressed by your customer service and integrity. I hope we can find the
right product from your company in light of this. Again, thanks for your professional
assistance, I hope to be able to give your company my business.
Regards,
A. M.

November 26, 2007
Thanks Lori! I had an email from Nikki Grewe also today, it seems you have very prompt customer service (which is rare these days!). Thanks again.
S. S.

November 13, 2007
Northline,
I ordered a Cozy Grate Heater on line on Thursday night to be delivered by standard ground shipping (“free”). It arrived in my garage on Saturday morning. I was very impressed.
Thank You
D. B.
Rochester Hills MI

November 12, 2007
I was about ready to give up and change my fireplace to a gas log. This product was simple to install, and works wonderful. Never in my mind did I think a solution would be this simple and inexpensive. Highly recommend the 6" Smoke Guard

November 9, 2007
Thanks Nikki,
Service has been excellent and I have done multiple purchases through sales agent Marvin at ext. 506 and he is always right on top of all orders and his customer service skills are exceptional.
Please pass along appropriately,
B. H.

November 8, 2007
Re: Customer Service Representative Danielle Cochran
To Whom It May Concern:
I want to let you know about an outstanding customer service experience I had with your representative Danielle Cochran.
I called your 866 toll free number because I ordered a hammock and stand, and when I received the order I realized that the stand was too long for the hammock. The stand I purchased was shown on your website as the correct accessory to the hammock. Danielle recognized this mistake and proceeded to be calm, pleasant, and reassured me that she would rectify the problem with my order.
Danielle took the time to let me know if various options I had (choose a different hammock or stand) and was able to find a stand that fit the hammock I purchased perfectly through research with the manufacturer.
Danielle called me back several times to follow up with the status of my new stand, and gave me the tracking number for it. Then, she arranged to have UPS pick up the incorrect sized hammock stand at on inconvenience to me.
Danielle provided outstanding customer service and I look forward to dealing with NorthlineExpress.com for future purchases. I hope Danielle is commended for going above and beyond in providing excellent customer service.
Sincerely,
Kathy Clair

November 1, 2007
Package arrived earlier today. Item much nicer than expected, and after two orders being better than what I expected, my confidence in your company has shot to the moon. I'll can see continuing as a repeat customer. Many thanks!
J. M.
Washington, D.C.

October 30, 2007
Nikki, thank you for your help. I got an email from your order desk and it was just what I was looking for. I have already ordered it. Thank you all for such great service.
Marquita

October 30, 2007
Hello Nikki,
I just wanted to take a minute to let you know how much I appreciated the extra attention you gave to my order to insure its arrival by Friday. Please let your supervisors know that your gaining them sooo much customer satisfaction that they should consider giving you a raise. Well done!
Sincerely,
Satisfied in Sayville
R. P.
Sayville, NY

October 22, 2007
Something needs to be said about actually how easy it is to clean your chimney with the proper equipment, especially when even the best quality equipment is more economical than having a "Sweep" come a couple of times. The whole project takes about two hours max. The hardest part of the job was putting the tubes together for the first time. Better to use a wrench than to try and do it by hand. Live and learn. The quality of this particular brush is outstanding and the tubes, because of their flexibility, can probably be assembled all at once, rather than adding as you go down or up the chimney. Down seems easier than up. I think I will get a nice top hat now that the mystery has been revealed.
R. R.

October 5, 2007
Nikki,
Thank you for the prompt service. I received my fireplace doors today and it's perfect. The finishing touch to my project. Of all the companies I inquired online, YOU were the only one that took the time to meet my needs and go that extra mile. Simply FANTASTIC. Sorry I don't know your supervisors name, or I would have sent this note to them. Thanks again.
T. M.
Frostburg MD

September 20, 2007
Kathy, I don't know if anyone has told you this lately, but you're a real sweetheart! Unfortunately, I've pretty much grown used to impersonal, uncaring, and/or non-existent service, so you've thrown my entire system off kilter, and put me into a mild state of shock. Your offer is totally unexpected and far more than generous, and of course it is also far more than acceptable. I will await the RMA and any further instructions. And thank you so much for all of your help, kindness, and consideration, and most especially your patience.
J. H.

September 13, 2007
Hi Kathy,
Thank you so much for your prompt response. I am very impressed with the level of service I received from your company from the initial online order until now. I have already recommended you to 2 other people.  Thank you again for the professionalism and quick response. I look forward to working with your company in the future.
Sincerely,
Laci Wier

September 7, 2007
Hey!!! You guys rock,
Excellent Service, Painless to deal with....only took you minutes to get me the Shipping quote to Canada and you made it easy to price match a competitor, not to mention prompt shipping!!! Thanks so much for all of your help, I will surely recommend you to any of my family and friends and business associates here.
Tim Ross
PS Can't wait for my shiny new BBQ grill!

September 7, 2007 We received the SkeeterVacSV5000 yesterday. Had it up and running by 7pm. The mosquitoes were so thick we could hardly stay there long enough to get it turned on. They were swarming it. Picture taken this morning at 8 am, 13 hrs later show how many have been caught. Yesterday our dog was afraid to go outside to go pee. We had to put her winter coat on that we’d sprayed with Cutter’s to keep them away from her. This morning we could actually stand outside with her while she quickly ‘went’. I know we have a lot of mosquitoes to go, but it has already, in 13 hours, made a dent in our mosquito explosion. We have been a prisoner in our home for the past 7 days. Thank you so much for a machine that is performing well beyond our expectations. I will tell everyone we know about the SkeeterVac and the wonderful service we received from you. Thank you so much, Steve and Mardi Cameron

August 6, 2007
I bought a Liberty Plus about 3 months ago and had problems from the very beginning. It would not stay on. At first I thought I had done something wrong and spent the 1st month changing the propane tank, going though the manual and restarting it. Finally, I called Northline Express and talked to Danielle. She was very helpful and friendly and told me she thought it was the batteries. She had
some new batteries sent to me. I charged the batteries for 24 hours, installed and had to leave town. When I returned, the Liberty Plus was blinking red again. I called back and this time I talked to Cathy. She also was very friendly and helpful. In short, the first unit I had would not stay on. Both Danielle and especially Cathy tried very hard to fix this by sending me things to try. I finally told Cathy that I wanted to return the unit although I really did want it to work. Cathy said that she would refund me the total cost. I thanked her and again said that I sure wished I could get it to work. Cathy called me back and said that she would send me a new one. I returned the bad one and received the new one about a week later. It has been working since I got it. Cathy has called back to check if everything was working. This is by far the best CUSTOMER SERVICE I have received in years. Both Danielle and Cathy showed both pride and expertise in the equipment that Northline Express sells. This is very unusual in today's world and I really appreciate this. They are both a credit to Northline Express. I would like to thank both of them for their effort and finding a solution to my problem. They were a real pleasure to work with them and Northline Express.
Thanks,
Ray S. Ridley

July 21, 2007
Dear Mr. Cochran,
I wanted to express my thanks to you and your company for being so nice to my problem and me. It is such a pleasure in dealing with a company that takes care of its customers - I would not hesitate to recommend anyone to do business with your company. Also, let me praise to you that your employee, Marvin, was a pleasure to deal with. I was very impressed with him and his respectful ways. They should all be like him.
Sincerely,
Sid Weber
Manahawkin, New Jersey

May 29, 2007
I hope this message will reach a human being, as I just want to let you know that the Weber Grill arrived today in good shape. Many thanks for fulfilling this order with such efficiency.
Best regards
Robert McDermott

May 11, 2007
I just received my order. Three days from Michigan to Maine by UPS ground. Outstanding!! Thank you for great service! I am impressed.
Best regards,
Thornton Stokes

May 10, 2007
Candi,
Received the set of fire tools today, they look awesome. Great value and price from Northline Express. We are hooked and will return to shop and ship with you again. Thanks for your customer service via phone and email. The level of follow up and info you gave is a professional example few service and product providers offer anywhere, anytime for anything.  Thanks for the effort, it will not be forgotten and will be shared with others. Please pass this up your chain of command, they need to know how well you represent your company and the products your sale.
Sincerely,
Chuck Coppinger

May 10, 2007
 I just wanted to say thank you for handling my customer service problem. I have received a new fireplace grate and was very excited to see it arrive. Thank you again, your service was appreciated.
Amy Scholten

April 23, 2007
Great service, just hug-up the phone. received your e-mail.
Thanks,
Dan Casella

April 9, 2007
Hi all,
Just wanted to let you know how happy we are with the 5SA-1243. The house
is situated on the north side of a hill. When the wind came from the south,
we would have to shut down the wood stove due to smoking. I installed the
cap last fall, and we have not had a problem since. Also, the chimney is cleaner! I guess because of the Ventura draw.
Thanks,
Gordon (Don) Bell

April 5, 2007
To whom it may concern.
this is a note to say thanks to your company for the excellent help i received from Marvin Silk last month. Marvin was amazingly pleasant, efficient, accommodating, knowledgeable, helpful- I could go on forever-(but won't)- suffice it to say, I've not been served so well as a customer with a problem in many years- you've got me for life! thanks again Marvin, and thanks northline express.
Harriet lane-Foster

April 4, 2007
I received my skeeter vac Monday and set it up. Tuesday morning I had half
the trap filled with skeeters. Wow that thing really works better than I
would have ever expected!
Thanks
Tom Wingo

March 16, 2007
Good Morning Wendy,
Just wanted to let you know the correct grate got here and we have officially christened the fire pit!
Thank you for all of your help resolving the order. It was truly a pleasure doing business with Northline, and especially you and the other members of the customer service organization.
Bruce Harck

March 14, 2007
Dear NorthlineExpress:
My order was just received. I'm very statisfied with the response time of the order and of course the product choice was perfect - Just what I was looking for!!
Thanks,
Donna Garofalo

March 10, 2007
Marvin,
I received an email verifying the receipt of the grate and that the refund had been issued. The new
grate did arrive on Friday and was put to use that same night. A great improvement! (pun intentional!)
The NorthlineExpress product selection is the best I have seen and the prices are reasonable as well as frequently better than others. Upon receiving the lifetime grate I was very pleased with the quality of construction. The support NorthlineExpress provided was excellent, particularly regarding arrangements for the return and assisting with the order for the larger grate.
I have been very pleased with the quality of the customer support. My questions have been answered
promptly and courteously. I have been completely satisfied with my experience and will be pleased to
recommend NorthlineExpress to anybody.
Thank you again for your support. I will be returning to your site as I need other products.
Please feel free to use the above as you desire.
William Heney

March 7, 2007
That's perfect, Nikki. Your excellence in customer service is truly outstanding, and I will be sure to recommend NorthlineExpress.com to anyone who can use your products or services. Please convey my congratulations to your supervisor or boss for making an excellent hire!
Sincerely,
Gary

March 6, 2007
Thank you so much for the replacement knobs. The screen is back in good condition. Please keep me on your mailing list for catalogs for future orders.
Thank You!
S R

March 3, 2007
We just received today the "The Patio Flame" from you. We want to compliment you on how fast we received our order and we are very happy with the fire pit.
Thank you
Keith Russell

March 2, 2007
Candi,
We received the grate yesterday and it is perfect and is of excellent quality. I want to thank you for all your personal attention to our urgent request and we will certainly be ordering more from you in the future.
Thank You.
Vanessa Cunningham

March 2, 2007
I would like to take this opportunity to congratulate your company for an excellent service. I got to confess that I was a little nervous to order items on line, but the quality of your service and extremely fast service was next to none. Keep up the good work!!
Luis Salazar

March 1, 2007
Your service is so great that it's entirely forgivable to not receive the below shipment notification from you until well after the shipment (shipments, in this case, since the items came from different locations) were received -- I fear that if you were to consider this email a criticism that you'd change something, resulting in slower service, which I really don't want -- so please ignore the above and read: Thank you! Excellent service! Without any question whatsoever, in the future, anything I want that you sell I'll buy from you, and recommend that others do so!
Monte Fisher

February 28, 2007
Northline for being so great about my return. I never thought for a moment my daughter and her husband would not want an item such as yours to enhance their summer/fall season. Again my deepest thanks!
Regards, Suzanne

February 27, 2007
All ordered merchandise has been received. I enjoyed doing business with you.
Diana Nolan

February 23, 2007
I'd just like to say thank you for the great service on my last order. In the last four months I've had nothing but trouble with my other internet orders including two that arrived broken and one came not as described. Everything was perfect and as I expected from NorthlineExpress.com...Thanks again!
Andrew

February 22, 2007
Kathy,
Thank you very much your response on this. Also please pass my thanks on to Danielle. Before I ordered my heater I had never heard of your company before. Your company has replied to my questions quickly, and gave me a price better than all the other companies I was in contact with. Your company is top notch. The high standards you and Danielle have held yourselves to has not gone unnoticed. I will be shopping with northlineexpress.com again in the future, and I have some friends that are also interested in this heater and I will definitely be sure that they contact you or Danielle for their needs.
Thanks again,
Geoffrey Guttschow,

February 20, 2007
Thanks for the terrific service! I will certainly bookmark NorthlineExpress.com for future needs!
Brian Geppert

February 8, 2007
Received my shipment and very pleased with my order. Thank you,
Betsy Hanulak

February 7, 2007
Hi,
Bought a lifetime grate and all I can say is your grates are great (no pun intended). It's holding up really good and the temps here have been from below 0 at night to the single digits during the days.
Larry Papach

February 4, 2007
Gentlemen:
I just wanted to take a moment to tell you "Thank You" for the Decor fireplace door we purchased from you. It fit perfectly a