Customer Reviews
Posted: 4/8/13
Reviewer: Mark120
Might be good but beware....
I read the reviews and purchased the splitter. It arrived qucikly but the shippers totally ignored my instructions to leave it by the garage door (passed on the way in) and instead, put it on the front porch, 4 steps up so I had to remove it from the box, lower it down 4 stone steps and finally put it in the garage where it now sits.
After reading mroe reviews and the instruction manual, I decided to purchase oil to make sure it was topped off prior to first use. This is where the troubles begin....
The splitter required ISO 22 oil which cannot be found anywhere remotely close to me and if purchased online, is not sold in small quantities. I will not buy $180+ worth of oil for this splitter. I have not used it yet and planned to return it but found out I am responsible for shipping costs in both directions (around $400 total) So, I guess I will find some local sap to sell it to.
It might be a good splitter but I cannot recommend it.
Robert's Comment; Regular hydraulic oil will work fine. Give it a try and I think you'll be impressed. Yes, you pay shipping both ways should you decide to return the log splitter which we clearly state in our return policy. Shipping costs are very expensive on a heavy splitter like this one. My apologies for the shipper leaving your splitter on the porch but we have no control over that.
Posted: 3/31/13
Reviewer: Denny
Great!
I can't get over the power and ease of this "little" splitter. I am most impressed however with the delivery drive. I had a heart attack and he went beyond what he needed or was required to do. I cant thank him enough. The machine itself is more than I expected. It does what it says it does and much more. I would definitely recommend this to anyone.
Posted: 3/19/13
Reviewer: David G
Works Great
I split 3 cords of wood with no problem in the comfort of my heating garage.
Posted: 3/14/13
Reviewer: dhal
Quick and Easy
So far so good....Pretty stoutg unit... It does split just like the video.. Through knots and all !! Quick and easy.... Best of all............. No gas engine to maintain... Ethanol really kills small engines..
Posted: 11/23/12
Reviewer: Burton
Log splitter 4.5/5, Company10/10
The spliiter is amazing for the price. I was splitting logs probably 25 inches plus, over twice what it is rated for. I was spitting a log that I could barely lift it was so heavy, and I believe a large branch must have caught between the spliiter and the log retainer. The whole side of the retainer bent (100% my fault), and even though the splitter still worked, I wanted to see if I could get a replacement part. This is where the company rating came from. I called and spoke to Rachel at Northline and also called Woodeze directly. Both told me there were no spare parts, though Rachel said she would see what she could do. Never expecting to hear from her again, she called me back 2 days later and said they found an old splitter not being used, and she would have the warehouse take it apart and send me the entire side piece and screws for not much more than it cost for shipping. This was far and beyond what she had to do or was obligated to do, since it was my fault. Got the package today. My wife is very happy she doesn't hear me cursing trying to start a pull cord gas engine. Anyway, I took one star off the spliiter rating just so it would get reader's attention, but the spliter is great and the company's customer service unbelievably great. They have a customer for life. Thank you Rachel. You deserve a raise.
Posted: 11/23/12
Reviewer: John
Extremely postive
Best toy I've ever owned. Had 7 ton splitter less than a week and split a cord of hard wood without breaking into a sweat. Very easy to use, more powerful than I had imagined. And it runs quietly.
Posted: 11/20/12
Reviewer: Hopeless Owner
Never buy this product - especially from North Line Express
The product is made in China and is of very poor quality.
You will get no replacement parts, should anything go wrong with the product, after the warranty is over. Basically, at that point, you will need to find a very large trash can for this piece of metal.
Even though North Line Express is marketing this product as an affiliate of the manufacturer, it took me two weeks for a response from a North Line Express representative, just to find out that they cannot get the basic gasket parts for this log splitter product. This conduct of business is unnacceptable; ladies and gentlemen, you've been warned.
Moderator Comment: This splitter is made in China as are most other electric splitters on the market. The quality is good and I have used it many times myself and have been impressed with the quality and performance. We do carry most replacement parts which are available on the website at Firewood Splitters. In addition we have other parts in our warehouse should you need anything. So to say you cannot get replacement parts is not correct; we can get you any part you need if we don't already have it in stock. Our service representatives may have taken longer to respond since your request was not a common part needed but I do agree that taking two weeks to respond is unacceptable. Perhaps your request just fell through the cracks and I apologize for that. I suggest you contact us again and request the part you need. Have the customer service rep forward your request to Robert and I'll see that you get taken care of....Robert
Posted: 11/19/12
Reviewer: Mr Wonderful
Great little splitter - quiet enough for inside use.
Heavy construction and works as advertised.
The ease of use from 4 to 7 ton is sensible, intuitive. The two button, two hands safety feature is a necessary annoyance but I will not even consider trying to defeat it. I understand the value of this when doing a repetitive task. Good design will save a finger or two I'm sure!
I will probably set it up on a sturdy riser of some kind to save my back a bit.
The directions on the bleeder valve were unclear. Easy version: Open bleeder at least 3 full turns while in use. Close it when you need to tip the unit (such as loading it or moving it extensively).
Posted: 11/16/12
Reviewer: Ron
Great Splitter
Thanks for such a great splitter. Delivered promptly by courteous driver. Very solid unit and does everything better than expected. Very happy customer. Great price too.
Posted: 11/15/12
Reviewer: Jo
A good alternative to gas powered splitters because it's simple
This is a great product for women or elderly people who just cant swing an ax and don't want to bother with a gas powered motor (oil, upkeep etc.) Not to mention this is less than half the price of gas powered splitters. I am a 47 year old woman and can move the splitter around, split all the wood I need, and make small enough pieces for kindling. Yes, the splitter is heavy but the wheels on the end make it pretty easy to move. I am not able to split logs with nasty knots in them as easily as the man in the video. This requires a good bit more effort and there were a few pieces I just could not get split. It works best on dryer wood. It will split the very big around stumps that don't have knots but the greener the wood, the more trouble I had. Overall I love the splitter because without it I couldn't have split any of it.
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