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Free Shipping on orders of $50 or more! Need assistance? Call us, we are the fireplace and chimney experts! Low Prices Guaranteed with Price Match!

Free Shipping Info

Free Shipping Information

We offer Free Shipping on orders over $129 within the contiguous USA (some exclusions apply...see more below). For orders under $129 or for expedited orders shipping charges are calculated prior to completing your order based on your location, weight of the item(s), and shipping method.
Exclusions to Free Shipping - Freight items (items shipping by semi-truck) and other very heavy items may have additional shipping charges added depending on your location. For instance; If your destination is a very rural route, western states such as CO,AZ,WY,UT,NM,WA,CA,OR,ID,MT,NV or AK, on an island, in a congested city such as New York City, way up a mountain, down a very difficult road for a large truck, etc., we calculate extra charges for these orders. We'd really love to be able to ship everything everywhere for free but in some cases the cost of shipping is higher than normal causing us to add a shipping cost to your order. You will be notified in advance of any additional shipping costs. If delivering to a residence, you will receive a call prior to schedule the delivery. However, if the driver tries to get to your home and can't get down the road due to a poor road, too tight for a large truck, etc., you may be asked to pick up the shipment at the local shipping hub or pay extra for unforeseen difficulties in making your delivery.

Free Shipping

You can also calculate your shipping charges by using our Get a Quote (during checkout).

Most products ship from our warehouse facilities located in Roscommon, Michigan while others ship direct from the manufacturer. Most orders ship within 1 to 2 business days (custom orders, and certain other specified products excluded). We have sophisticated software designed specifically for handling your on-line order to assure you fast accurate delivery.

UPS and FedEx shipments do not count the day of shipment as a day in transit. For instance, an order that is to be shipped 2 Day Air will actually take 2 days in transit PLUS the day of shipment. Also UPS and FedEx do not deliver on Saturday unless Next Day Air or 2 Day Air is specified WITH the Saturday delivery option.

Please note that refused deliveries may be charged a re-delivery charge. Any "Free Freight" item returned will have the outbound freight charge deducted from the total return. Many items have promotional (reduced) shipping charges – the shipping cost on your order may not reflect the actual shipping cost.

If you choose Smart Post as your shipping option you must have a delivery receptacle (a mail box at drive way end, mail box on house, or Post Office Box), otherwise the package will be returned to us and the extra shipping charges incurred will be passed on to the customer. If the customer wishes to have the package sent out again any reshipment fees will be applied to the customer.

APO/FPO shipping is currently not offered to any military locations

Shipping Damage or Claims

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