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Free Shipping on orders of $50 or more! Need assistance? Call us, we are the fireplace and chimney experts! Low Prices Guaranteed with Price Match!

Shipping Information

    SHIPPING INFORMATION

    Free Shipping on orders over $50!

    Orders of $50.00 or more qualify for free shipping. Only orders placed within thecontiguous 48 US states qualify for free shipping.

    Exceptions:

    Purchase orders ARE NOT eligible for free shipping.

    Sorry, orders shipping to Hawaii or Alaska are not eligible for free shipping.

    We cannot ship to P.O. boxes, APOs, FPOs or any U.S. territory.

    We reserve the right to choose the shipping method based on cost.

    Please NOTE: All Orders shipping to Alaska or Hawaii; shipping costs are only estimates. Shipping may be higher, and not the cost estimated on the website. All orders placed will be reviewed and actual shipping costs will be presented for approval by you at that time. Customers will be contacted with actual shipping costs at the time we receive the quote from our warehouse. You may approve the additional charges, or choose to cancel your order at that time.

    General Guidelines:

    Typical delivery time for orders that qualify for free shipping is 3 to 10 business days.

    We offer UPS services including 3 Day, 2 Day and Next Day Air at cost to the customer. (UPS delivery rates apply).

    We do not ship to P.O. boxes, APOs, FPOs or any U.S. territory.


    Interruption of Service

    Online stores, USPS and UPS shall not be liable for any interruption of service due to causes beyond its control, including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment; acts of God; acts of public authorities acting with actual or apparent authority; acts or omissions of customs or similar authorities; insufficient information provided by a customer; the application of security regulations imposed by the government, or otherwise applicable to the shipment; riots, strikes or other labor disputes; civil unrest; disruptions in air or ground transportation networks and natural disasters.

    Economy shipping takes 3-10 business days and is not guaranteed.

    Shipping and Transit Info


    Shipping Times

    Most orders that ship ground usually ship the same business day if placed before 2:00PM EST and the items are in stock. Orders that ship economy will ship within two business days if placed before 2:00PM EST and the items are in stock. 

    Expedited Shipping Information: Deadline for orders requiring Next Day, 2 Day, or 3 Day delivery is 2:00 PM EST (Eastern Standard Time) for items in stock. Expedited orders placed after 2:00 PM will ship by the end of the next business day for items in stock. Next Day, 2 Day, or 3 Day orders placed on a Friday after 2:00 PM EST will ship the following Monday. 

    Shipping costs are calculated at time of checkout by our shopping cart, based on the weight of your order and the method of shipment. 


    Transit Time

    Please note that certain items are shipped directly to our customers from our manufactures across the United States. For these items, please allow 5-7 business days for delivery. Shipments are made by UPS, FedEx or mail from our warehouse in Pittsburgh, PA. The below diagram show the typical transit time by UPS. Days are business days from when we ship your order, and do not include weekend or holidays. Please add 1 - 2 business days from when you place your orders for us to process, package and ship it. 

    We strive to ship within two business days. Sometimes a delay will occur. Some items list alternate shipping times on their specific web pages. Expedited orders will be notified of any delays. 

    UPS does not deliver on the weekends unless you order special Saturday delivery at extra cost. Please contact us to arrange this. 

    You can email us at [email protected] or call 724-925-5600, Monday-Friday 8AM-7PM EST

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