Northline Express was recently ranked #1 in Best Online Shops for 2020 in the "DIY, Tools & Supplies" category by Newsweek.
Ranking was carried out by Statista, which considers Structure & Usability, Trust & Security, Payment, Purchase & Delivery, Services & Communication, and Technical Performance. We are delighted to be ranked higher than some much larger companies, and we are proud to be recognized for the value we provide our customers: a great shopping experience, quality products, excellent prices and first rate service. Visit Newsweek's Best Online Shops of 2020 for the full list.
Warranty on all Products
We stand behind everything we sell 100%
We guarantee you will be satisfied with our products. If not, return them and you will be credited in full. For more details, see our Return Policy.
Wide Selection / Extensive Inventory - if we don't have it, we can find it!
We offer a choice of high quality hand picked products at reasonable prices. We have an extensive inventory of over 3,000 chimney and stove products. We also have our computer systems linked to suppliers across the USA, so we can ship from their inventory as quickly as we can from our own. If you can not find it on our web site lets us know and we will get it for you!
Chimney Planning Experts / Customer Service
Get free help with your project from our Friendly, Trained, and Informative Staff. Our customer service department is open 5 days a week 8am to 5pm. You can call us toll free 1-866-667-8454, or use email or chat if you prefer. Our customer service team are Americans employed and trained by Online Stores, who will do their absolute best to help you.
Fast Shipping, Free over $99
We ship most orders within 1 business day from our large warehouse near Pittsburgh, PA ( orders typically deliver in 2 days using economy shipping). Large items and some specialized products ship directly from the manufacturer and make take a few extra days. We offer free economy shipping on orders over $99 - See our Shipping Info page for more details.
Guaranteed Low Prices Everyday & Price Match
We have low prices every day on all our products. Find it cheaper elsewhere, let us know and we will beat the price (including any shipping charges).
NorthlineExpress.com is now introducing our Price Match Guarantee! You our customers have spoken, and we have listened. This offer is to bring our customers a better and more cost-effective shopping experience.
NorthlineExpress.com strives to have the lowest prices for all of our product lines on our website. If you find a lower price online for any product we sell, we will do our best to meet or beat the final price (including shipping, handling & applicable taxes). All price matches are subject to approval, and we reserve the right to decline price match requests based on internal policies at our own discretion. To request a price match, please email us the details. You must include the website address, item codes, and a screenshot of your cart from our competitor.
We will BEAT our Competitors prices.
- Order Totals Under $150 -Save an additional 3%
- Order Totals $150 - $199-Save an Additional $5
- Order Totals $200- $399 - Save an Additional $10
- Order Totals $400 and up - Save an Additional $25
- Please note the following about our Price Match Guarantee Policy
- Item must be from an authorized online retailer, and in stock. Special Order items cannot be price matched at this time
- We apologize but at this time we are unable to match large chain box stores.
- Item must be from an authorized online retailer's own website (i.e., not on eBay, Amazon Marketplace, Walmart.com or any other third-party sales channel).
- Price matching can only occur prior to a purchase, on in stock purchases only. If our competitor does not have stock on any item(s) you wish to price match, those products will not be eligible for price matching at this time.
- Closeout, clearance or liquidation sales are ineligible.
- Competitor's product must be an exact match (same manufacturer and model).
- Competitor's price must include cost to ship the item.
- Competitor must be in the United States selling in U.S. dollars.
- NorthlineExpress.com reserves the right to modify or terminate this promotion at any time.
- NorthlineExpress.com reserves the right to limit quantities.
- Competitor's price may not include any coupons or discount offers. NorthlineExpress.com promotional offers or discount codes cannot be used in combination with price matches.