We're experts when it comes to chimney pipe and stove pipe installation and we have a full staff eager to help you solve your chimney system challenges. NorthlineExpress.com started as a small family owned business that has grown and continued to excel for over 31 years. As a company, we only believe in offering products that we would use ourselves, at a fair price.
The In-Stock Advantage
We have a large stock of chimney pipe, stove pipe, pellet vent pipe and fireplace accessories from chimney brushes to cleaners and everything imaginable for your fireplace, wood stove and pellet stove. The big advantage is we can generally process your order faster, provide better tracking information about your order, and we understand the products since we see, feel, and handle them.
NorthlineExpress has an A rating with the BBB and we have a policy to keep the customer happy even if we lose money, it just makes life easier. When you call our company you'll talk to an individual who is always looking out for your best interest. We take pride in making customer satisfaction our personal responsibility and we stand behind each and every product and guarantee them with a promise that your order will arrive free from manufacturing defects and ready to improve your quality of life. Our products are returnable for 30 days after the date you receive your merchandise and are fully guaranteed by the manufacturer. If for any reason you are not satisfied with your purchase, our friendly customer service representatives are standing by and are eager to help you in any situation. We are here to take your calls Monday –Friday from 9AM-6PM, also on Saturday from 10 am -3pm EST. We are always available 24/7 on the web.
The majority of our products are taken home and tested by experienced staff members to make sure that our customers are more than satisfied with the performance and quality of the product. Our goal is to provide quality products that meet customers' demands and exceed their expectations in quality home leisure products. We choose products that will stand the test of time through harsh weather conditions in any climate so no matter where you live; we have a selection of products that cater to your needs.
Our warehouse members make an important contribution to our company's success. They go the extra mile to ensure that our products are handled, packaged, and shipped with precision and care. Each order is carefully processed and promptly sent out to the customer and an orderly fashion. Our warehouse team and company as a whole are committed to achieving excellence and personally invested in providing our customers with quality home leisure products to make their lives easier and more enjoyable.