About Us
Northline Express was recently ranked #1 in Best Online Shops for 2020 in the "DIY, Tools & Supplies" category by Newsweek.
Ranking was carried out by Statista which considers Structure & Usability, Trust & Security, Payment, Purchase & Delivery, Services & Communication, and Technical Performance. We are delighted to be ranked higher than some much larger companies, we are proud to be recognized for the value we provide our customers: a great shopping experience, quality products, excellent prices and first rate service. Visit Newsweek's Best Online Shops of 2020 for a full list.
Northline Express Has Joined the Online Stores Family
Online Stores, Inc is proud to announce the acquisition of Northline Express effective March 31 2017. We will be expanding product selection and adding many new features to the site. We look forward to providing you with the same quality and service you expect from Northline Express and Online Stores!
Northline Express Values
NorthlineExpress.com is a successful previously family owned business operated by Rob and Joe Cochran. Our experience in the fireplace business and satisfying customers is what sets Northline Express apart. It's our goal to help our customers make life more enjoyable by offering quality home leisure products. The following are the pillars upon which our businesses is built.
Quality Standards
Our goal is to provide the highest quality products we possibly can. We define quality by evaluating the structural integrity and performance of all of our products, offering our customers valuable help pages, reviews and videos to learn more about the products we carry. We are buying agents for our customers and not the selling agents for the manufacturers.
Customer Satisfaction
Our success is based on your satisfaction; both the products you buy and with our company as a whole. We are committed to honest and timely communication between our staff and customers. If you are not satisfied with your purchase or if it is defective upon arrival, you may return it in its original condition for an exchange or a refund. This exchange/refund period extends for 30 days after the date you receive your merchandise. Please see our 30 Day Policy for more information.
Shipping Excellence
Orders usually ship within 1 to 2 business days from our warehouse. We strive to process your order fast and accurately and we have designed our facility to do just that insuring your order arrives quickly and in good condition.
We have extensive inventory in our 85,000 sq. ft. warehouse. However, due to their size, some items are drop-shipped from our suppliers. You will be notified if there are any back-ordered items, or of any possible delays in shipping your order. We don't use any deceptive advertising gimmicks or any hidden handling, packing, or shipping fees.
Customer Service
At Northline Express, we are fortunate to have some of the friendliest and most knowledgeable customer service people around. They take pride in going out of their way to help you and make your shopping experience with us is as easy as possible.
If you have additional questions, suggestions, or comments about the site, a product, or your order, please feel free to contact us.
If for any reason you need assistance with our products or with our company please contact our customer satisfaction team toll free at 1-866-667-8454. (Monday-Friday 8AM-5PM EST)
