Customer Service

Contact Us

By Mail:

By Email: Fireplaceorders@onlinestores.com

Emails are answered in the order they are received, within 1 business day.

How Can I Place an Order?

Website and Phone:

We accept all Major Credit Cards. You can either order online through our secure website or By Email: Fireplaceorders@onlinestores.com

Mail Order:

We accept mail orders if paying by check or money order.

Click here to download and print our order form in Adobe© Acrobat format. (This form is for mail orders only. Do not use this form for wholesale.)

Please fill out our order form and send it along with a check or money order to:

*Remember to include shipping costs when sending a mail order.

This cost can be determined by emailing: Fireplaceorders@onlinestores.com  or using the website procedure below. To do this, simply add the items you wish to order to your online shopping cart. When you are finished shopping, click the SHOPPING CART link in the top navigation to view your cart. From the shopping cart page you can choose the shipping method you want and calculate the shipping costs. Indicate on your order form which shipping method you chose and the shipping cost.

Hours of Operation

Our customer service center is available Monday-Thursday: 8AM-5PM EST; Friday: 8AM - 4:00PM EST, Closed Saturday-Sunday

Order Status

To check on the status of your order please email us at fireplaceorders@onlinestores.com 

Please Note: emails are answered in the order they are received, within 1 business day.

Sales Tax

We collect sales tax for the states of AL, AZ, AR, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MS, MI, MN, MS, NE, NM, NV, NJ, NY, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WV, WI, and WY. We do not collect sales tax for any other states at this time. We are required to notify you of your obligation to pay state sales and/or use tax in other states. This notice is expressly provided in order to comply with applicable state statutes. Pennsylvania does not charge sales tax on clothing. All shipping charges are taxable.

Canceling/Changing Orders

Once your order is finalized through our online shopping cart or with our customer service department, it cannot be canceled or changed for any reason. We process orders very quickly, and once an order begins the fulfillment process we are unable to modify it. We apologize for any inconvenience, and we hope that our faster processing times work to your advantage.

Purchase Orders

Online Stores PA LLC accepts requests for purchase orders from corporations, government, schools and other institutions. Please mail your PO and accompanying credit references to the address above or fax to 866-509-1670. We request that your Purchase Order Form be from your company's accounting department. If you do not have a purchase order form download ours here. We request that Purchase Orders be signed and provide a contact name and phone number, ship to and bill to address, and detailed product information. For rush orders, we recommend use of a Visa, MasterCard, Amex, or Discover card for immediate processing. PO processing takes 3 - 5 business days on average, with large value orders taking longer. All purchase orders have $100.00 minimum and do not qualify for free shipping, coupons, or discounts.

Inaccuracy Disclaimer

From time to time there may be information on our web site or in our product fliers that contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Online Stores, Inc reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

Shipping Times

Most orders that ship ground usually ship within 2-3 business days if placed before 1:00PM EST and the items are in stock. Orders that ship economy will ship within 3-5 business days if placed before 1:00PM EST and the items are in stock. Expedited Shipping Information: Deadline for orders requiring Next Day, 2 Day, or 3 Day delivery is 1:00 PM EST (Eastern Standard Time) for items in stock. Expedited orders placed after 1:00 PM will ship by the end of the next business day for items in stock. Next Day, 2 Day, or 3 Day orders placed on a Friday after 1:00 PM EST will ship the following Monday. Shipping costs are calculated at time of checkout by our shopping cart, based on the weight of your order and the method of shipment. Expedited Shipping Information: Deadline for orders requiring Next Day, 2 Day, or 3 Day delivery is 1:00 PM EST (Eastern Standard Time) for items in stock. Expedited orders placed after 1:00 PM will ship by the end of the next business day for items in stock. Next Day, 2 Day, or 3 Day orders placed on a Friday after 1:00 PM EST will ship the following Monday. Shipping costs are calculated at time of checkout by our shopping cart, based on the weight of your order and the method of shipment.

We ship to all US States and US Territories only. See our shipping information page for more details page for more details.

CA Prop 65 Warning

WARNING

Some of the products offered on this site may contain chemicals known to the State of California to cause cancer and/or birth defects, or other reproductive harm. For more information go to www.P65Warnings.ca.gov

WHAT IS PROPOSITION 65?

Proposition 65 requires businesses to provide warnings to Californians about significant exposures to chemicals that cause cancer, birth defects or other reproductive harm. These chemicals can be in the products that Californians purchase, in their homes or workplaces, or that are released into the environment. By requiring that this information be provided, Proposition 65 enables Californians to make informed decisions about their exposures to these chemicals.

Proposition 65 also prohibits California businesses from knowingly discharging significant amounts of listed chemicals into sources of drinking water.

Proposition 65 became law in November 1986, when California voters approved it by a 63-37 percent margin. The official name of Proposition 65 is the Safe Drinking Water and Toxic Enforcement Act of 1986.

For additional information, please visit the Proposition 65 Warnings Website.

WHAT TYPES OF CHEMICALS ARE ON THE PROPOSITION 65 LIST?

The list contains a wide range of naturally occurring and synthetic chemicals that include additives or ingredients in pesticides, common household products, food, drugs, dyes, or solvents. Listed chemicals may also be used in manufacturing and construction, or they may be byproducts of chemical processes, such as motor vehicle exhaust.

The list of chemicals has grown to include approximately 900 chemicals since it was first published in 1987, and continues to grow each year.

Download the complete list of Prop 65 Chemicals here.

HOW CAN I PROTECT MYSELF?

The good news is that this law has caused many manufacturers to alter or change the way they produce products, in hopes to make them safer for consumers. However, there are still many items used every day that contain these listed chemicals that cannot be altered. As such, it’s important for consumers to be made aware of the dangers and to take precautions when using these items to reduce or eliminate exposure. How you protect yourself largely depends on the product or place and the chemical you are trying to avoid.

WHERE CAN I GET MORE INFORMATION ON PROPOSITION 65?

If you have specific questions on the administration or implementation of Proposition 65, you can contact OEHHA’s Proposition 65 program at P65.Questions@oehha.ca.gov, or by phone at 1-(916)-445-6900.

For enforcement information, contact the California Attorney General’s Office at 1-(510)-622-2160, or visit https://oag.ca.gov/prop65.