Welcome to NorthlineExpress.com
Thank you so much for taking the time to consider our company's products and services. We believe in only offering products that we would use ourselves, at a fair price, and we guarantee them 100%. Your satisfaction both in dealing with us and with our products must be complete.
NorthlineExpress.com is located in Northern Michigan and is where we test and use many of the products we offer. We strive to carry quality products that will withstand harsh climates and we ship them fast. Our business has grown by giving you more than you expected, and by going the extra mile to insure that you will be impressed with our products, services and information.
NorthlineExpress.com is a successful family owned business owned and operated by Rob and Joe Cochran. Our experience in the fireplace business and in satisfying our customers is what sets NorthlineExpress apart from the competition. We pride ourselves in extensive knowledge of our products and our ability to take care of our customers. It's our ultimate goal to help our customers make life more enjoyable by offering quality home leisure products.
Our Core Values
The following core values reflect what is truly important to us as a company. These are not values that change from time to time, situation to situation or person to person, but rather they are the foundation of our company philosophy.
Our goal is to sell the highest quality products we possibly can. We define quality by evaluating the structural integrity and performance of all of our products, offering our customers valuable help pages, reviews and videos to learn more about the products we carry. We are buying agents for our customers and not the selling agents for the manufacturers.
Our success is based on your satisfaction in both the products you buy and with our company as a whole. We are committed to honest and timely communication between our staff and our customers. If you are not satisfied with your purchase or if it is defective upon arrival, you may return it in its original condition for an exchange or a refund. This exchange/refund period extends for 30 days after the date you receive your merchandise.
Orders usually ship within 1 to 2 business days from our warehouse. We strive to process your order fast and accurately and we have designed our facility to do just that insuring your order arrives quickly and in good condition.
We have an extensive inventory in our 24,000 sq. ft. warehouse. However, some items are drop-shipped from our suppliers. You will always be notified if there are any back-ordered items or of any delays in shipping your order. We don't use any deceptive advertising gimmicks nor do we have any hidden handling, packing or shipping fees.
At NorthlineExpress we are fortunate to have some of the friendliest and most helpful customer service people around. They pride themselves for going out of their way to help you and make your shopping experience with us, as easy as possible. If you need assistance with any aspect of our website, our products or our company, we invite you to explore our Help Articles.
If you have additional questions, suggestions, or comments about the site, a product, or your order, please feel free to contact us.
If for any reason you need assistance with our products or with our company please contact our customer satisfaction department toll free at 1-866-667-8454, available weekdays from 9AM to 7PM Eastern Time and Saturdays 9AM to 4PM.
9195 N. Cut Rd.